We completely get it, we change our minds too! Unfortunately once an order is staged and packaged, we are unable to alter or cancel that order. We hope to have a cancellation window one day in the future.

At this time all sales are final when making a purchase on NU2U Skincare's website. We are unable to offer returns, exchanges, or refunds. Please keep in mind, NU2U Skincare reserves the right to deny all returns, refunds and exchanges. However, you can make returns when your purchase is processed through our Amazon store.

The shipping address is one of the most important components to the order. Please be very cautious when entering this information! NU2U Skincare will not be responsible for orders placed by the customer sent to the wrong delivery address.

After fulfillment of your order, you will receive an email with tracking information pertaining to that order. You can easily keep up with the progress of your order by accessing NU2U Skincare's tracking page.

No worries! Customs clearance can be a long drawn out process in itself. Although your package may stop moving at any given time, it is still on the way. Weather events can also play a part in the delay. However, the shipping status will continue to update on your tracking page.

Contact customer support immediately, within a 48 hour time frame of receiving the order at support@nu2uskincare.com. Please provide several photos of the damaged good/s and order number.

Mistakes happen, and we apologize in advance! Kindly contact support@nu2uskincare.com within 48 hours of receiving the order so we can promptly take care of this for you. Please provide photos as proof of incorrect goods received and your order number.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable. You can refer to the shipping policy located below in Quick Links for more shipping details.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Once an order has shipped, allow 5-8 business days for deliveries in the United States, and 12-20 business days for deliveries internationally. Please keep in mind times may vary on orders placed during promotions, restocks, and holidays.

Allow 72 hours for order processing during business days (Monday - Friday). Orders placed by 5:00 pm will start processing the same day. Orders placed after 5:00 pm will start processing the next business day.